Returns Policy

1. Non-Refundable Conditions

1.1 Refuse Delivery

Refuse to receive the item when the courier drops off the parcel – it’s in good condition and not damaged, just no reason to refuse.

1.2 Delivery Attempted & Recipient Not Home

If the courier has made several attempts to deliver, but the recipient was not at home all the time. If it happens, the parcel will usually be kept for extra 10-15 working days. Please directly contact the local post office in time to receive the parcel. Otherwise, the parcel that could not be delivered for a long time will be returned or destroyed.

1.3 Wrong Address & Insufficient Address

When the shipping address of your order is incorrect or filled out incompletely (for example, if you live in an apartment, please fill in the details of the unit and door number). Once the courier out for delivery but can not find your address, the parcel may fail delivery due to an invalid address, and the parcel will be temporarily kept in the local shipping warehouse for 1-2 weeks.

We will contact you in time and provide more details. When you receive our notice, please go to the local post office ASAP to claim your parcel. Or make a call to the local post office to update & confirm your delivery address and make an appointment for re-delivery. (if the package is unclaimed for a long time, it will be destroyed according to the local post office policy)

1.4 Package Marked as Delivered

If you don’t receive/find the package, please directly call the local post office, provide the tracking number, and check with the courier where the package was placed: the front door, mailbox, or somewhere else. Or ask your neighbors, friends, roommates, family, apartment mail room, and school mail center, if they have received the package.

No refunds can be made if the item is “Marked Delivered”. The last mile of the package is delivered by the local courier, and we are unable to control the service quality of local post offices and local social security(in many regions, the courier will directly leave the package in the mailbox or at the front door, and if it’s accidentally taken by other people, then the package is lost), thank you for your understanding.

By the way, Express Shipping, like DHL, FedEx, UPS, TNT, could provide recipient signature service, which can ensure that the package is signed by the recipient. With Express service, the risk of lost packages will be greatly reduced; if you need it, please select Express Shipping and pay the additional fee on the checkout page.

1.5 Cancel Order – In Transit (in the promised shipping time)

Just want to cancel the order while the package is in transit – still in our promised shipping time. We may consider that is a fraudulent order and will immediately request a freeze with the original payment (Card Bank or PayPal, up to 90 days) and investigate the legitimacy of the payer’s identity.

Note: if you want the item to arrive faster, please get in touch with us before the package is shipped, and try to use the Express Shipping method before. Otherwise, only after you receive the package, then you can request a return.

1.6 Grand Sale Items (more than 40% discount)

Unfortunately, grand sale items (over 40% Off) cannot be refunded (if the quality is fine). If the sale item has a quality issue, we’ll send a new item for you.